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Mediation, dialogue and conflict-resolution are important parts of the mandate of the National Contact Points (NCPs), but there are often challenges with such procedures: How can the NCPs bring reluctant parties to the table more effectively? What is important when laying the foundation for an effective mediation process? How can one manage confidentially throughout the process if the NCP is a public body following Freedom of Information Acts?

These and other issues where highlighted and discussed amongst participants from NCPs from Sweden, Denmark, Finland, Norway, Belgium, the Netherlands and the OECD Secretariat during a workshop in Oslo, 1 – 2 April. The workshop was organized by the Norwegian NCP with financial support from the Nordic Council of Ministers. It was facilitated by two consultants from Shift and Consensus Building Institute (CBI). See the background and agenda here: NCP Mediation workshop