The complaint from CSJA against Telenor and its wholly owned subsidiary, Telenor Myanmar, mainly concerned an incident where the military allegedly used an inactive telecommunications tower owned and operated by a vendor of Telenor Myanmar to shoot unarmed civilians from the village Alethankyaw, Rakhine State in August 2017. CSJA claimed that the company failed to carry out the appropriate level of due diligence and has not handled the incident in accordance with the OECD Guidelines. The complaint also raised issues regarding land acquisition and a network closure in Myanmar.

The complainant alleged that the company failed to observe the OECD Guidelines among other things when it comes to human rights due diligence (Chapters II and IV of the Guidelines).

The NCP has concluded the Specific Instance with a Final Statement.


Photo: Telenor.
Received: 16 December 2019
Status: Concluded with Final Statement
Sector: Telecommunication
Company: Telenor
Complainant: Committee Seeking Justice for Alethankyaw (CSJA)
Leading National Contact Point: Norway
Other involved National Contact Points:
Relevant chapters in the OECD Guidelines: Chapter II General Principles, paragraph A13
Chapter IV Human Rights, paragraph 5, and Commentaries paragraph 40 and 45